Refund Policy
Last updated: January 2025
30-Day Money-Back Guarantee: We offer a full refund within 30 days of your initial purchase if you're not satisfied with our service.
1. Refund Eligibility
You may be eligible for a refund if:
- You request a refund within 30 days of your initial subscription purchase
- You have not previously received a refund for RocketPDF services
- Your account has not been terminated for violation of our Terms of Service
2. Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals (you can cancel before renewal to avoid charges)
- Partial month or unused subscription time
- Accounts terminated for policy violations
- Requests made more than 30 days after purchase
3. How to Request a Refund
To request a refund:
- Email us at [email protected]
- Include your account email and order/transaction ID
- Briefly explain the reason for your refund request
- We will respond within 2-3 business days
4. Refund Processing
Once approved, refunds are processed within 5-10 business days. The refund will be credited to the original payment method. Please note that your bank or credit card company may take additional time to reflect the refund in your account.
5. Cancellation vs. Refund
Cancellation: You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.
Refund: A refund request returns your payment and immediately ends your premium access.
6. Free Trial
We offer a free tier with limited features. We encourage you to try our free tools before purchasing a premium subscription to ensure our service meets your needs.
7. Contact Us
For refund requests or billing questions, contact our billing team at [email protected]